Documentation
Below you can find a detailed outline of our Complaints Handling Procedure, which should be followed in the event that you wish to file a complaint with the company at any time.
Tel: 020 7964 1000
http://www.financial-ombudsman.org.uk/
http://www.financial-ombudsman.org.uk/help/languages.html
You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response. An explanatory leaflet of the FOS will be provided with any final response provided by us or is available upon request.